Responsible Gaming

Gambling can be enjoyable when it is treated as a leisure activity and kept within a personal budget. Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential expenses, including housing, food, bills, debts and other financial commitments, have been paid.

There is no guaranteed way to win. Casino games are based on chance, and past results do not predict future results. A winning session does not mean another win is due, while a losing session cannot be changed by continuing to play. Do not chase losses, increase your stakes to recover money or borrow money to gamble.

It is also important to remember that gambling is not an investment or a reliable source of income. Set a clear spending amount before you start and stop when that amount or your available playing time has been reached. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to manage difficult emotions.

Practical ways to stay in control

• Set a personal budget for gambling and keep it separate from money needed for everyday living.
• Set a time limit before each session and take regular breaks.
• Use available deposit, spending, loss or session controls where offered through your account.
• Keep track of your activity rather than relying on memory.
• Do not use credit, borrowed money or money intended for someone else.
• Avoid playing to win back money that has already been lost.
• Balance gambling with work, study, family, friends, exercise and other interests.
• Discuss your gambling with someone you trust if you are concerned about it.

Account controls can help you plan your play and reduce the risk of spending more than intended. Depending on the features available, you may be able to set limits on deposits, spending, losses, session time or account access. A limit is most useful when it is selected before gambling begins and is based on an amount you can genuinely afford to lose.

Review your limits regularly and make sure they remain suitable for your financial circumstances. A change in income, unexpected expenses, debt, relationship difficulties or other life events may mean that gambling is no longer affordable. If you are uncertain, choose a lower limit or take a break rather than increasing your budget.

Some account limits may take effect immediately, while other changes may be subject to a waiting period or other account process. The applicable process will be explained through the relevant account or support channel. A limit should never be treated as a guarantee that gambling will be affordable if your circumstances change.

Taking a break or closing your account

If you want to stop gambling for a period, you can request a temporary break or ask for your account to be closed, where these options are available. Consider removing gambling applications, avoiding gambling-related advertising and asking your bank or payment provider whether additional gambling controls are available.

If you ask for a longer-term exclusion from gambling, follow the account procedure provided to you and do not create another account to continue playing. We may take reasonable steps to help apply account restrictions, but no online control can replace personal support and a clear decision to stop.

Gambling harm can affect finances, health, relationships, work and study. It can develop gradually, and a person may not recognise the change straight away. Early action can make it easier to regain control. You do not need to wait until a serious problem has developed before taking a break or asking for help.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or anxious when not gambling.
• Hiding, minimising or lying about gambling activity.
• Borrowing money, selling belongings or missing bills to continue gambling.
• Using money set aside for rent, food, utilities, debt repayments or other necessities.
• Losing interest in family, friends, work, study or other activities.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Feeling unable to stop or repeatedly breaking promises to reduce gambling.
• Experiencing conflict, financial pressure or emotional distress because of gambling.

One or more of these signs may indicate that gambling is becoming difficult to manage. Stop playing, review your account controls and speak with a trusted person or qualified support service. Financial counselling can also help with debts, budgeting and practical next steps. If gambling is causing immediate distress or you feel unsafe, contact emergency services or an appropriate crisis support service in your area.

Support is available for people who are affected by gambling, as well as for family members, friends and other people close to them. In Australia, you can seek confidential advice from a state or territory gambling support service, a qualified counsellor, a financial counsellor, a medical professional or an appropriate national support organisation. These services can help you understand your options, prepare a plan, manage financial concerns and access further assistance.

You can also speak with someone you trust. It may help to explain how much you have been gambling, what you are worried about and what support you would like. A trusted person may help you set boundaries, review finances, take a break from gambling or attend a support appointment.

Underage gambling is not permitted

You must be at least 18 years old to use an online gambling service in Australia. Do not allow anyone under 18 to access your account, use your payment method or gamble through your device. Keep your login details private, use suitable device and parental controls where appropriate, and tell us if you believe an underage person has accessed an account.

Keeping your account secure

Use a strong, private password and do not share your login details. Review your account activity and payment activity regularly. If you notice activity that you do not recognise, or believe another person has accessed your account, stop using the account and contact the relevant support channel through the website so the matter can be reviewed.

Responsible gambling is a shared responsibility. King Billy Casino provides information and account tools intended to support informed choices, but you remain responsible for deciding whether gambling is suitable for you. If gambling is no longer enjoyable, affordable or within your control, stop playing and seek support. For account limits, breaks, exclusion requests or other responsible gaming assistance, use the support options available on the website.