Betting Rules

King Billy Casino provides online gambling services subject to the rules displayed on the website and the laws that apply to your location. You are responsible for checking whether online gambling is permitted where you live before registering or using the website. The website must not be used from any place where its services are unlawful or restricted.

You must be at least 18 years old, or meet any higher minimum age that applies under the law in your location. We may request information or documents to confirm your age, identity and eligibility. An account may be suspended or closed if age, identity, location or other required information cannot be verified.

You may only use an account belonging to you. Accounts must not be shared, transferred, sold or operated by another person. You must provide accurate, current and complete information when registering and keep that information updated. You are responsible for protecting your login details and for all activity carried out through your account, unless you have promptly notified us of unauthorised access.

• Only one personal account may be maintained unless the website expressly permits otherwise.
• You must not use the website for illegal activity, fraud, money laundering or any form of abuse.
• You must not use software, devices or methods intended to manipulate a game, interfere with the website or obtain an unfair advantage.
• You must not place bets on behalf of another person or allow another person to place bets through your account.
• You must comply with any account, deposit, withdrawal, verification and promotional conditions shown on the website.

We may carry out security, identity, payment and responsible gambling checks at any stage. While a check is in progress, access to some or all account functions may be limited. If information appears inaccurate, misleading or inconsistent, we may refuse a transaction, suspend an account or take another step permitted by the applicable rules.

A bet is a request to participate in a game or betting product using funds available in your account. Before confirming a bet, check the selected game, stake, odds or applicable rules and any other details shown on the confirmation screen. You are responsible for reviewing the information before submitting the bet.

A bet is generally accepted only when it has been successfully recorded by the website and a confirmation is displayed or otherwise made available in your account. A selection shown on the website is not, by itself, proof that a bet has been accepted. If a bet does not appear in your account history, contact the website through the available support channel before assuming it was placed.

We may refuse, cancel, void or limit a bet where permitted by applicable law and the relevant product rules. This may occur because of a technical problem, an obvious error, suspected fraud or collusion, a duplicate transaction, a breach of these rules, an event or game being unavailable, or a result being affected by an irregularity. Where a bet is cancelled or voided, the stake will normally be handled in accordance with the relevant game or betting rules.

Errors and technical issues

The website is intended to display accurate game information, prices, odds, balances and results. However, mistakes can occur because of human error, system faults, transmission delays or other technical issues. If an obvious error affects a bet, we may correct or cancel the affected transaction in accordance with the applicable rules. A participant must not knowingly take advantage of an obvious error.

If you experience a disconnection, delayed confirmation or other technical problem, do not repeatedly submit the same bet until you have checked your account history. A game or transaction may have been recorded even if the result was not immediately displayed. Account records and system logs may be used when investigating a transaction, subject to applicable law.

Game and product rules

Each game or betting product may have its own rules covering available selections, minimum and maximum stakes, game stages, settlement events, cancellations and results. Those rules form part of these Betting Rules. Read the rules for the relevant product before participating, particularly where outcomes depend on a live event, a published result or the actions of other participants.

Bets are settled using the result recognised under the rules for the relevant game or product. Results may be based on an official result, a result published by an appropriate event or data source, or the game result generated by the website. If a result is changed after settlement, the bet will be reviewed under the applicable product rules and any lawful correction may be made.

A win is credited only after the relevant bet has been settled. A displayed balance may include unsettled bets, restricted funds or promotional amounts and may not represent funds that are immediately available for withdrawal. You should review your account history and balance before placing further bets or requesting a withdrawal.

Deposits and withdrawals are subject to the payment methods available on the website, verification requirements and any conditions shown before the transaction is submitted. You should use a payment method held in your own name unless expressly permitted otherwise. We may delay, refuse or reverse a transaction where required for security, compliance, fraud prevention or responsible gambling reasons.

• You are responsible for checking that payment information is correct before confirming a transaction.
• A withdrawal may require completion of identity, age, payment or source-of-funds checks.
• Fees, processing conditions or minimum and maximum transaction amounts will be shown where relevant.
• You must not deposit funds using a payment method that you are not authorised to use.
• Any refund, adjustment or correction will be recorded in the account history where practicable.

You should keep records of deposits, withdrawals, bets and account statements. If you believe a transaction, result or balance is incorrect, raise the issue promptly through the available website support channel and provide the relevant account or transaction information. Do not send passwords or other sensitive security information in a support request.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Never chase losses, borrow money to gamble or continue playing because you feel pressured, upset or unable to stop.

• Take regular breaks and keep track of the time and money you spend.
• Use any responsible gambling tools or account limits made available on the website.
• Consider a temporary break or account closure if gambling is no longer enjoyable or manageable.
• Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
• If you are concerned about someone else’s gambling, encourage them to seek appropriate support.

You may ask for an account restriction, cooling-off period or self-exclusion where these options are available. A restriction may prevent access to the account or limit certain activities for the selected period. You must not attempt to avoid a restriction by creating another account or using another person’s account. Any request should be made through the responsible gambling or support facilities provided on the website.

We may apply limits, suspend access or close an account where we identify concerns relating to age, identity, security, financial crime, responsible gambling, technical integrity or compliance with these rules. We may also take steps required by law or by a competent authority. If an account is closed, any remaining balance will be dealt with in accordance with the applicable rules, subject to verification, lawful deductions and unresolved transactions.

Questions and complaints

If you have a question about a bet, game result, payment or account action, please use the contact or support option available on the website. Include a clear description of the issue, the relevant date and time, and any transaction or bet reference shown in your account. We may ask for further information before reviewing the matter.

Complaints are reviewed using the account records, transaction history, game information and technical logs available to us. We aim to handle concerns fairly and consistently. If you remain dissatisfied after the internal review, any further escalation or dispute process will depend on the circumstances and the rights available under applicable law.

These Betting Rules may be updated from time to time to reflect changes to products, security procedures, legal requirements or website operations. The current version published on the website applies from the stated effective date. You should review the rules regularly, especially before placing a new bet. If any provision conflicts with a mandatory legal requirement, that requirement will prevail to the extent of the inconsistency.