Privacy Policy

King Billy Casino may handle information that identifies a player, relates to a player’s account or is connected with the use of the website. The information collected depends on the services used, the information supplied by the player and the checks that may be required before or during account activity. Some information is provided directly by the player, while other information may be collected automatically when the website or related services are used.

The types of information typically handled may include the following:

• Account details, such as a player’s name, date of birth, residential information, username, contact details and account preferences.
• Identity and verification information, including copies of documents or other information needed to confirm identity, age, eligibility or the source of funds where checks are required.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information connected with account balances.
• Communications and support records, including messages, requests, feedback, complaints and details provided when a player contacts customer support.
• Technical and usage information, such as IP address, browser type, device details, operating system, approximate location, login information and activity on the website.
• Cookie and similar technology information, including preferences, session data, website performance information and interactions with pages or features.

Players should provide accurate and current information when creating or maintaining an account. If information is incomplete, inaccurate or outdated, some account functions may not operate correctly, and verification or support requests may take longer. Players should not provide another person’s personal information unless they are authorised to do so.

Information is used for legitimate operational, security, legal and service-related purposes. The main reasons for handling personal information include setting up and administering a player account, providing access to website features, processing transactions and responding to questions or requests.

• To create, verify, maintain and secure player accounts.
• To confirm identity, age and eligibility before allowing certain activities or completing account checks.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial records.
• To conduct anti-fraud, anti-money-laundering, security and risk checks, including identifying suspicious, unauthorised or prohibited activity.
• To provide customer support, investigate complaints and communicate about account or service matters.
• To operate, maintain, test and improve the website, systems and user experience.
• To understand website use, monitor performance and help detect technical problems.
• To meet legal, regulatory, court, tax, accounting, dispute-resolution and responsible gambling obligations that may apply.
• To send service communications, such as account notices, security alerts, verification requests and transaction updates.
• To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Marketing communications may include information about services, features or offers. Players can usually choose not to receive marketing by using the unsubscribe option in a marketing message or by contacting support. Choosing not to receive marketing does not stop important service messages, including security notices, account information, verification requests or transaction communications.

Information may be combined with information generated through account activity or obtained from service providers where this is necessary for verification, payment processing, fraud prevention, security, technical support or other permitted purposes. Access to information is limited to what is reasonably needed for the relevant task.

Cookies and similar technologies

The website may use cookies and similar technologies to keep players signed in, remember preferences, support essential functions, improve performance, understand how pages are used and help protect the website. Some cookies may be placed by service providers that help operate website features, analytics, security or payment-related functions.

Players can manage or restrict cookies through their browser settings. Disabling or deleting some cookies may affect sign-in, preferences or the availability of certain website features. Browser controls differ, so players should check the settings and help information for the browser or device they use.

When information may be shared

Personal information may be shared with trusted providers and other parties where this is reasonably necessary to operate the website or meet an obligation. These parties may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud-prevention services, professional advisers and organisations involved in resolving disputes.

Information may also be disclosed where required or permitted for legal, regulatory, court, law-enforcement, tax, accounting or security purposes. If the business or part of its operations is reorganised, transferred or combined with another operation, information may be shared as necessary for that process, subject to appropriate protections.

Service providers may handle information in Australia or in other countries, depending on where their systems and staff are located. Where information is handled by another organisation, reasonable steps are taken to require appropriate confidentiality, security and use controls. No online transmission or storage system can be guaranteed to be completely secure, but reasonable technical, organisational and access controls are used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure.

Keeping information

Information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to applicable obligations.

Depending on the circumstances and any applicable exceptions, players may have rights relating to their personal information. These rights can include asking what information is held, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information and withdrawing consent to marketing communications. A request may be subject to identity checks and other reasonable steps to protect the account and prevent unauthorised disclosure.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data or withdrawal of consent to marketing, contact support@kingbillycasino-aud.com. Please describe the request clearly and include enough information to help locate the relevant account or records. Do not send payment passwords or other sensitive security credentials by email.

A request will be reviewed and handled within a reasonable timeframe. In some cases, information cannot be deleted or access cannot be provided immediately because it is needed for legal obligations, fraud prevention, security, dispute resolution, transaction records or other permitted purposes. Where a request cannot be fully completed, an explanation may be provided to the extent allowed.

Players may also manage certain communication preferences through account settings or the unsubscribe instructions included in marketing messages. Withdrawing marketing consent will not affect processing that is necessary to operate an account, complete transactions, carry out verification, prevent fraud, meet legal obligations or provide essential service communications.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review the policy periodically, particularly before providing new information or using new website features. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.